Volunteer Shopper FAQs
| 1. What are the important dates and locations in 2024? | Shopper Deadline to RSVP: Friday, October 25 by 5:00pm Shopper Meeting: Thursday, November 7, 5:30-6:30pm Location: 4H Building, 255 Deloney Avenue, Jackson, WY 83001 Deadline to Adopt Family on Roonga: Friday, November 15 by 5:00pm Gift Drop-Off Date: Wednesday, December 11 from 7:00am – 12:00pm Location: Fairgrounds Community Building, 305 W Snow King Ave, Jackson, WY 83001 |
| 2. Are there any new policies or changes in 2024? | Yes, we are implementing two new policies this year: 1. Each child is allowed to request up to three (3) total gifts. They may also choose to spend their entire budget on only one or two gifts. 2. Only one of their three gifts can be a toy or game. Educational games are the sole exception to this policy. |
| 3. What should I do if I can’t find a requested gift? | If you cannot find the exact gift requested, please try to find the closest equivalent. |
| 4. What if the child’s wish list exceeds the budget? | Parents have been given a budget per child and asked to rank the gift requests in order of preference. Please start with the top of the wish list and work your way down. |
| 5. How do I get reimbursed? | You can either mail Mrs. Claus the receipts (Santa Fund, PO Box 314, Jackson, WY 83001), or drop the receipts off in an envelope on Drop-Off Day – Please do not email receipts. |
| 6. I do not want to be reimbursed. What should I do? | Mrs. Claus still needs your receipts for tax reporting. Please submit your receipts either by mail (Santa Fund, PO Box 314, Jackson, WY 83001) or on drop day along with a note saying you are not requesting a refund. |
| 7. I can’t make it to drop-off day. What should I do? | Please coordinate with a friend to drop your gifts on drop day. If you are unable to coordinate with a friend, please email Mrs. Claus to coordinate a different plan. |
| 8. How should I wrap and label gifts for drop-off? | Your Roonga Wish List will indicate if the family would like to receive the gifts wrapped or unwrapped. Please attach gift tags to each wrapped gift and include the child’s name, age, and family number (ex: Jennifer, Age 6, #128). All gifts should be in a box or bag with the family number clearly marked on all sides. |
| 9. The gifts I ordered won’t arrive in time for drop day. What should I do? | Please notify Santa Fund Board members as soon as possible and indicate this on the parent letter from shoppers. |
| 10. Can I include gift receipts in my packages? | Yes, you may include gift receipts in the parent letter envelope if you wish. Including gift receipts is not required. |
| 11. The child requested inappropriate items. What should I do? | Please contact Santa Fund Board members and we will notify the organization that referred the family. Do not purchase the item(s). |
| 12. What if I purchased all the requested gifts and have leftover funds in the budget? | You are welcome to spend the rest of the child’s budget on age appropriate gifts. Books and art supplies are very popular! |
| 13. What if I have leftover budget for one child and a child in the same family has requested items over their budget? | Budgets are specific to each child. Please do not use leftover budget from one child on another child’s gifts. |
| 14. I understand that Santa Fund is tax exempt. How do I avoid paying taxes when shopping at local merchants in town? | Please remind the merchant that Santa Fund is tax exempt. |
| 15. Do I have to pay tax if I order from Amazon and have it shipped to Jackson? | Yes, you will have to pay sales tax. We do not have a way to be tax exempt when purchasing from Amazon. |
Parent/Guardian FAQs
| 1. What are the important dates and locations for 2024? | Deadline to Submit Your Wish Lists: Friday, October 25 by 5:00pm Gift Pick-Up Day: Wednesday, December 11 from 1:00-6:30pm Location: Fairgrounds Community Building, 305 W Snow King Avenue, Jackson, WY 83001 |
| 2. Are there any new policies or changes in 2024? | Yes, we are implementing two new policies this year: 1. Each child is allowed to request up to three (3) total gifts. They may also choose to spend their entire budget on only one or two gifts. 2. Only one of their three gifts can be a toy or game. Educational games are the sole exception to this policy. |
| 3. What are the prohibited items that my child cannot request? | We do not allow children to request bicycles, TVs, computers, laptops, tablets (iPads, etc.), gaming consoles (Xbox, etc.), gift cards, skis, snowboards, or ski passes. |
| 4. I want to include links for gifts. Is this allowed? | Yes! In fact, links are very helpful to the shoppers. |
| 5. I don’t want to include the first names of my children. Is this allowed? | Absolutely, Santa Fund values privacy and will omit the child’s first name upon request. |
| 6. Can my child use their entire budget on one single gift? | Yes, as long as it is not a prohibited item and does not exceed the budget. |
Referring Agency FAQs
| 1. What are the important dates and locations for 2024? | Mandatory Agency Luncheon: Tuesday, September 17 at 12:00pm Location: St. Johns Episcopal Church, 170 North Glenwood Street, Jackson, WY 83001 Deadline to Submit Wish Lists: Friday, October 25 by 5:00pm Gift Pick-Up Date: Wednesday, December 11 from 1:00pm-6:30pm Location: Fairgrounds Community Building, 305 West Snow King Avenue, Jackson, WY 83001 |
| 2. Are there any new policies or changes in 2024? | Yes, we are implementing two new policies this year: 1. Each child is allowed to request up to three (3) total gifts. They may also choose to spend their entire budget on only one or two gifts. 2. Only one of their three gifts can be a toy or game. Educational games are the sole exception to this policy. |
| 3. I am the point of contact at at my agency and cannot attend this year’s mandatory agency luncheon. What should I do? | Please contact a Santa Fund Board Member as soon as possible and ensure an alternative representative from your agency can attend. |
| 4. My client cannot pick up their gifts on December 11. Can a member of our agency pick up the gifts for the family? | Yes, it is strongly recommended. Please also notify a Santa Fund Board Member and ensure someone can pick up the gifts before 6:30pm. |
| 5. Can I still submit forms via email? | Yes. However, Santa Fund strongly recommends submitting your forms online this year as we will soon pivot to receiving forms online only. |
Don’t see your question above? Contact a Santa Fund Board Member.